Airbnb Reviews

Airbnb uses hosts, "Barry" in this case, to confirm requests for specific properties. In our case, the host had 5 properties all in the same complex in Sea Pines Hilton Head Island. One property had a discount rate of $375 per night which we requested (the bait). We were then told after 24 hours that that unit was no longer available but one at $480 per night was (the switch). To me, this is unethical and possibly fraudulent behavior. I will never use Airbandb again. I recommend everyone use VRBO.

AirBNB denied paying a substantiated claim of property damage of a little over $3500. 00 from one of their guests staying in our duplex suite. The rules were no smoking, no pets and no more than 6 guests. These guests destroyed our duplex. They punched and broke glass of entry door. Smoked, had 3 dogs which one bled being in heat, as well as stole and damaged furniture. A neighbor told us they had over 15 people in the rental. AirBNB claims they have a host guarantee for property damage. We filed a police report, took pictures of all the damages, got invoices, quotes, receipts of things that either needed to be cleaned or damaged that needed to be replaced. We submitted to AirBNB all valid proof and they closed the case out with a $279 reimbursement and stated they mediated this. This is unacceptable because we are well over that amount and have already paid out $2500 to fix these damages. I am filing a complaint due to AirBNB not screening their guests as well as false advertisement of their host guarantee. We are super host and this is how AirBNB takes care of us. Beware and stay away from this company!

Two of my bookings were cancelled one right after the other for “extenuating circumstances.” That may be, but the bottom line is the company isn’t reliable. You think you have a place to stay, but you don’t!

Airbnb are not showing any flexibility in the uk. A conflict I can’t avoid has occurred, I have unexpectantly to be away for work and self isolate on my return.
I have an Airbnb booking with a hosting that is in conflict with my return of isolation. Airbnb are stating I must host or face penalties and down grading of my account.
I’m not sure their approach is ethical or perhaps even legal to encourage b+b hosts to walk around society without isolating just so Airbnb can make money?
Someone should task them of the legality of their rules country by country.

If someone made a party at your property or made a damage, firs you have to talk with 4-5 airbnb representative from different departments, than you have to proof any damage and then airbnb decline your request with the reason - not evidence of the price for the damaged item and it can take months. Basically Airbnb representative always on the side of the guests. Even the damage deposit doesn't work because Airbnb ALWAYS need the agreement from the guest for use the deposit to cover damage. If someone not fallowing the house rules for sure they doesn't want to pay for any damage. Terrible service.

Airbnb is very unprofessional

If I could give 0 stars I would. They canceled my reservation 12 hours before my reservation, Leaving me with no where to go on my anniversary. I was Told to be patient and not to worry up until the very last minute and after they canceled my reservation they promised me they would accommodate me and get me into a hotel and reimburse me which that never happened after I had to pay all these extra fees to find somewhere else to go last minute. The whole trip I was on the phone trying to get this handled my vacation was ruined because of Airbnb and now I am out of all of this extra money that I had to borrow so that I could have a place to stay. I will never use Airbnb again and I hope that anyone reading this does not use this company because they will scam you and lie to you! My 2 bedroom hotel that I paid several months for in advance which was $1,360 turned into a small single hotel for $2,500 which was for 2 married couple. Airbnb should be ashamed for screwing people over like this!

Not as good as it started, I used to be a big Airbnb user but now I find cheaper hotel options than any Airbnb.
For instance, a recent trip in Nashville ,Asheville then Charleston, for two night minimum in each places, a decent Airbnb will cost you a minimum of $140 night, while they advertised for an average of $60 a night, if you include the multiple fees, Tax and cleaning fees you end up with more than renting a hotel room, which have more flexibility, flowing communication, more amenities, fast booking, more accurate pictures...
Example: An Airbnb in Charleston will cost you fees included, cheap quality entire home $140 and you don’t have a full kitchen (just microwave), internet is not included, zero amenities while I Found on Priceline an hotel 3 stars with Pool, gym, Kitchen, wifi, king studio for $64+ tax all included, in Charleston,
Same with Nashville, a last minute deal on Priceline in music row area, and there are plenty!! was $77 all inclusive in a major 4 OK stats are usestars international brand, you can’t find those prices with Airbnb after you add all the fees, tax and cleaning fees

Kill yourself before trying to speak with any of their consultants. They can't or they don't want to understand you. All they do is transfer you from a bot to another and after 2 weeks of waiting if a real person will take over your case all they do is playing smart, copy-pasting links, treating us like we are stupid and we don't know what we are talking about.
The website is awful, can't find anything, all messed up and forces you to scroll down one by one instead of being able to see the listings as grid.
I thought Airbnb is about private people and this use to make it unique but now it's all hotels.
Good luck with that, if we want hotels we won't search on Airbnb

I’m so glad I discovered Vrbo because I’m never using AirBnB again. They deactivated my account and cancelled my reservations with no warning or notice. In their automated e-mail they stated that their “review team” has deactivated it due to “criminal records match” when I have nothing on my criminal record. I got ahold of a human being on their support line just to be told I need to contact AirBnB through e-mail. I asked the man for the e-mail and he said he couldn’t provide it and that they would reach out to me most likely in 48 hours. My trip was all planned and is in a few days. Very disappointed with their lack of support and communication, again just glad I found Vrbo so that my trip can still happen. I don’t recommend AirBnB.

After years of being a 5-star guest and having spent thousand of dollars, they locked my account without an explanation, I can't contact anyone. The website says to click a button in order for someone to review the issue but nothing happens. I am literally missing my holidays because of that. Such a horrible way to treat a loyal customer.

I stayed at a condo in Scottsdale, AZI rented thru Air BnB. The place was awful. Very dirty, run down, sparsely furnished. I wrote a detailed review detailing my complaints. Air BnB only published two sentences of my review. Don't not believe the reviews you see on Air BnB.